Service

Warranty conditions for Bose products sold by Datasoft SRL:

In accordance with the legal provisions, the quality, execution and perfect operation in a normal operation regime of the equipment are guaranteed.

Who benefits from the guarantee:

The owner of the product, having the proving documents (invoice, warranty certificate). The warranty is valid only with the purchase document.

What is covered by the warranty:

Bose product purchased from one of the Authorized Resellers in Romania.

How long is the warranty valid:

- New products

        A period of 24 months from the date of purchase, for individuals.

        A period of 12 months from the date of acquisition, for legal entities.

- Unsealed Products

        It benefits from the same warranty conditions as the new ones.

- Used products - ExDisplay

        It has a 6-month warranty from the date of purchase.

What is not covered by the warranty:

• Defects due to accidents

• Defects due to the use of the product in environments with high humidity (except for outdoor speakers)

• Defects due to natural disasters - earthquake, floods etc

• Defects due to insects

• Defects due to voltage or current variations

• Faults due to connection of the devices to incorrect voltage sources

• Devices that have unauthorized modifications

• Defects due to defective packaging

• Defects due to use in combination with other products

• Products purchased from entities not authorized by Datasoft / Bose to sell these products

• Defects due to improper use of the product

• Consumable products / accessories - ex. ear cushions (cushion kit), these are products subject to wear

• Cables are not subject to warranty, as they are subject to wear and tear

Examples of misuse:

◦ speakers that show signs of overheating (melted insulation, broken coil) due to their use at a higher power than specified.

◦ the mechanical stretching of the cables having as effect the rupture of their components, the mechanical sectioning due to their crossing or catching under bodies with excessive loads are exempted from the granting of the guarantee being considered defects of use.

CAUTION! Before being shipped, the product must be properly packaged as follows:

The product will be packed so that the six sides are protected with polystyrene or other protective material and secured against scrapping before being placed in the outer packaging (cardboard or plastic box).

The packages must be sealed by the sender in an intact package corresponding to the weight, shape and nature of the contents. The outer packaging (box) must be filled with polystyrene or other protective material.

The packaging must protect the contents so that they cannot be damaged by pressure or successive handling.

What to do if a service event occurs:

1. Fill in the SERVICE FORM available below

2. You will receive an email with a NIS Service Registration Number

3. Prepare the package with the defective product, the purchase document and the original warranty certificate

4. Mark the NIS Service Registration Number on the package

5. We will contact you to pick up the product on the next business day on which you made the request.

6. Depending on whether or not you qualify for warranty, follow the steps in point A or point B below.

A. What we do in the case of a service event covered by the warranty:

           1. We will send, at our expense, a courier company to the address indicated by you to pick up the product.

           2. After receiving the product in the Service Unit, we will proceed to diagnose the defect.

           3. We will decide to either repair or replace the defective product and you will be notified of the estimated time for repair. The maximum term for solving is 15 days from the date when the package arrives at the Service Unit.

           4. We will send, at our expense, the product back to the same address from where we picked it up.

B. What we do in the case of a service event not covered by the warranty:

           1. Depending on the type of the defective product, you can view the costs of the diagnosis in the table below. By submitting the service request, the following rates regarding service diagnosis and labor are considered to be accepted.

           2. We will notify you of the cost of shipping and, after obtaining your agreement, we will send a courier company to pick up the product from you. The shipping cost will be covered by you.

           3. We diagnose and tell you the estimated cost of the repair and the estimated time for the repair.

           4. The price of the repair consists of labor (see labor rate per hour below) and the cost of parts.

           5. If you agree with the price of the repair, we will repair the product. When the repair is ready, we send it to the address you provided with a refund. From the total price (transport + diagnosis + repair) you will benefit from a 100% discount for diagnosis, with the mention that the minimum billable price for service operations is that of diagnosis.

           6. If you do not agree with the price of the repair, we will return the product to you with payment on delivery (you will pay the cost of transport and diagnosis), together with the diagnosis document.

           7. After the repair, we will send the package to the address you originally mentioned, in your packaging (preferably) and with the same courier.

Diagnostic service prices

Service repair price

You can find the service form here