Warranty and service form

Warranty conditions for Bose products sold by Datasoft SRL:

In accordance with the legal provisions, the quality, execution and perfect operation in a normal operation regime of the equipment are guaranteed.

Who benefits from the guarantee:

The owner of the product, having the proving documents (invoice, warranty certificate). The warranty is valid only with the purchase document.

What is covered by the warranty:

Bose product purchased from one of the Authorized Resellers in Romania.
 

Products' lifetime:
As stated by the manufacturer, the lifespan of Bose products is 5 years, with the exception of: 
Bose headphones - whose declared lifespan is 2 years
Certain portable speakers: Bose SoundLink Micro, Bose SoundLink Flex - whose declared lifespan is 2 years

How long is the warranty valid:

- New products

        A period of 24 months from the date of purchase, for individuals.

        A period of 12 months from the date of acquisition, for legal entities.

- Unsealed Products

        It benefits from the same warranty conditions as the new ones.

- Used products - ExDisplay

        It has a 6-month warranty from the date of purchase.

What is not covered by the warranty:

• Defects due to accidents

• Defects due to the use of the product in environments with high humidity (except for outdoor speakers)

• Defects due to natural disasters - earthquake, floods etc

• Defects due to insects

• Defects due to voltage or current variations

• Faults due to connection of the devices to incorrect voltage sources

• Devices that have unauthorized modifications

• Defects due to defective packaging

• Defects due to use in combination with other products

• Products purchased from entities not authorized by Datasoft / Bose to sell these products

• Defects due to improper use of the product

• Consumable products / accessories - ex. ear cushions (cushion kit), these are products subject to wear

• Cables are not subject to warranty, as they are subject to wear and tear

Examples of misuse:

◦ speakers that show signs of overheating (melted insulation, broken coil) due to their use at a higher power than specified.

◦ the mechanical stretching of the cables having as effect the rupture of their components, the mechanical sectioning due to their crossing or catching under bodies with excessive loads are exempted from the granting of the guarantee being considered defects of use.

Before claiming a defect / sending a product to the service, please:

• Refer to the user manual
• Check the connection to the power supply
• If necessary, check the Wi-Fi signal in the room
• Make sure that the product is clean and that it was not affected by lack of maintenance by the user

If, after sending the product, the claimed defect is not confirmed in the service center, you will have to pay the cost of transport and diagnosis.

CAUTION! Before being shipped, the product must be properly packaged as follows:

The product will be packed so that the six sides are protected with polystyrene or other protective material and secured against scrapping before being placed in the outer packaging (cardboard or plastic box).

The packages must be sealed by the sender in an intact package corresponding to the weight, shape and nature of the contents. The outer packaging (box) must be filled with polystyrene or other protective material.

The packaging must protect the contents so that they cannot be damaged by pressure or successive handling.

What to do if a service event occurs:

1. Fill in the SERVICE FORM available below

2. You will receive an email with a NIS Service Registration Number

3. Prepare the package with the defective product, the purchase document and the original warranty certificate

4. Mark the NIS Service Registration Number on the package

5. We will contact you to pick up the product on the next business day on which you made the request.

6. Depending on whether or not you qualify for warranty, follow the steps in point A or point B below.

A. What we do in the case of a service event covered by the warranty:

           1. We will send, at our expense, a courier company to the address indicated by you to pick up the product.

           2. After receiving the product in the Service Unit, we will proceed to diagnose the defect.

           3. We will decide to either repair or replace the defective product and you will be notified of the estimated time for repair. The maximum term for solving is 15 days from the date when the package arrives at the Service Unit.

           4. We will send, at our expense, the product back to the same address from where we picked it up.

B. What we do in the case of a service event not covered by the warranty:

           1. Depending on the type of the defective product, you can view the costs of the diagnosis in the table below. By submitting the service request, the following rates regarding service diagnosis and labor are considered to be accepted.

           2. We will notify you of the cost of shipping and, after obtaining your agreement, we will send a courier company to pick up the product from you. The shipping cost will be covered by you.

           3. We diagnose and tell you the estimated cost of the repair and the estimated time for the repair.

           4.. If you agree with the price of the repair, we will repair the product. When the repair is ready, we send it to the address you provided with a refund. From the total price (transport + diagnosis + repair) you will benefit from a 100% discount for diagnosis, with the mention that the minimum billable price for service operations is that of diagnosis.

           5. If you do not agree with the price of the repair, we will return the product to you with payment on delivery (you will pay the cost of transport and diagnosis), together with the diagnosis document.

           6. After the repair, we will send the package to the address you originally mentioned, in your packaging (preferably) and with the same courier.

Diagnostic service prices

By submitting the service request, all the aspects indicated above, as well as the fees related to the above diagnosis and service work, are considered to be accepted.

The "Address" field will be filled in with the address from which you want to pick up the product (you will be notified and your consent will be requested in advance)

By completing and submitting the form, you express your acceptance of the personal data processing policy, available below.

PERSONAL DATA PROTECTION POLICY - DPP

The new European Union law on personal data protection, GDPR (“General Data Protection Regulation”) entered into force on May 25, 2016, starting to take effect on May 25, 2018.

The processing of personal data carried out by the company will always be in accordance with the provisions of the GDPR, as well as with the regulations on the protection of personal data, specific to each country in which our company operates.

Our company, as operator, has appointed Stefanescu Claudiu Marian as Data Protection Officer (hereinafter referred to as "DPO"), having the obligation to verify compliance with the provisions of GDPR in data processing operations performed by the operator and to represent the operator in relation to the data subjects and the Supervisory Authority.

The data subjects have the opportunity to contact the DPO at any time, in any matter related to this DPP, using the contact details below:

DPO name: Stefanescu Claudiu Marian

DPO e-mail: claudiu.stefanescu@allaudio.ro

DPO phone no.: +40251 419 824

DPO correspondence address: Carcea, 7 Fantana de Piatra Street, Dolj

The company will use the information you provide in the appropriate contact section on the site solely for the purpose of processing your request.

By providing any personal data through the website www.all-audio.ro/en, you understand and agree that your data will be processed in accordance with the provisions of the company's DPP.

Please note that in order to be able to process your requests submitted in the contact section of the site, we may, in certain circumstances, have the obligation to disclose your data to partners with whom the company collaborates and / or other third party service providers.

However, the company has taken appropriate technical and organizational measures to ensure the security of the data transfer as well as the processing of your data in accordance with the GDPR requirements by the aforementioned entities.

Your personal data may only be passed on to other third parties on the basis of your express consent, unless there is a legal obligation for the company to do so.

The Company undertakes not to process personal data provided for any purpose other than that for which they were transmitted, unless there is your express consent to use them for other purposes.

Your personal data will be deleted immediately, at your request, except for the information that we are obliged to keep by law.

You may also unsubscribe from the newsletter at any time via the link attached to the Newsletter received or by a written request to the Company's Data Protection Officer.

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