RETURN POLICY
The Buyer has the right to withdraw from the Agreement, respectively to return a Good or to give up a Service, within 14 calendar days, without invoking any reason whatsoever and without incurring any costs except for the delivery costs.
Therefore, according to GEO no. 34/2014, the period for returning a Good or giving up a Service shall expire within 14 days from:
– the day when the Buyer enters into physical possession of the last Good - if the Buyer orders multiple products by a single purchase order which will be delivered separately
– the day when the Buyer enters into the physical possession of the last Good or the last piece - in case of delivery of a product consisting of several lots or pieces,
If the Buyer decides to withdraw from the Agreement, they will be able to fill in the online Return form which can be found here.
If the Customer / Buyer request the withdrawal from the Agreement within the legal term of withdrawal from the agreement, they shall also have to return any gifts that accompanied the product in question.
If the Purchase Order is paid for, the Seller shall reimburse the amount within 14 (fourteen) days from the date of the Buyer informing the Seller of their decision to withdraw from the Agreement. The amount shall be reimbursed as follows:
for Purchase Orders paid by card online - by reimbursement into the account from which the payment was made;
for Purchase Orders paid with payment order / cash on delivery/ Bank Card - by bank transfer;
The Seller will be able to postpone the reimbursement of the amount until reception and verification of the condition of the Goods sold or until receipt of proof that they have been shipped, if they have not offered to recover the Goods themselves (the most recent date shall be considered).
6.9. If a Good and / or Service ordered by the Buyer cannot be delivered by the Seller, the latter shall inform the Customer / Buyer of this fact and will return to the Buyer's account the value of the Good and / or the Service, within maximum 7 (seven) days from the date when the Seller took note of this fact or from the date when the Buyer expressly stated their intention to terminate the Agreement.
GOODS / SERVICES FOR WHICH THE RIGHT OF WITHDRAWAL IS NOT GRANTED
The following shall be exempt from the right of withdrawal from the Agreement:
- the services agreements, after the complete provision of the services, if the execution started with the Buyer`s prior express consent and after their confirmation that they took note of the fact that they will lose their right of withdrawal after the complete execution of the Agreement by the Seller;
- the supply of Goods and / or Services the price of which depends on the financial market fluctuations which the Seller cannot control and which may occur during the withdrawal period;
- the supply of Goods made according to the specifications presented by the Buyer or clearly customized;
- the supply of Goods that are likely to deteriorate or expire quickly;
- the supply of sealed Goods which cannot be returned due to reasons of health protection or hygiene and which have been unsealed by the Buyer (e.g. in-ear headphones)
- products that show physical changes, blows, scratches, nicks, shocks, traces of excessive use and / or unauthorized interventions, etc.
- the supply of Goods which are, after delivery, according to their nature, inseparably mixed with other elements;
- agreements pursuant to which the Buyer has specifically requested the Seller to travel to their residence to carry out any urgent repair, maintenance or installation works.